Returns & Exchanges

At Impulse Coffees, we strive for the perfect brew every time, but due to the perishable nature of our food products, we cannot accept returns on coffee beans or grounds. If your order is damaged or incorrect, please contact us within 7 days of delivery for a full replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your coffee shipment.

• 2.
  Provide Evidence

  Attach high-quality photos of the damaged packaging or incorrect items so we can verify the claim with our fulfillment center.

• 3.
  Verification Review

  Our team will review your request within 48 hours to ensure it meets our quality guarantee standards for food safety.

• 4.
  Resolution Process

  Once approved, we will immediately initiate a replacement shipment at no extra cost or issue a refund to your original payment method.